Camera Troubleshooting

Confirm Power!
Most camera issues can be traced to interrupted power. Check that your camera is plugged in, that the power cable is not cut, and that your power circuit is live. (We recommend plugging another device into the camera's power source to confirm it is live.)

Check Connectivity (OnSite and iWitness cameras)
Is the camera's network cable properly plugged into your modem/router? Have there been changes to your network that could affect the camera (new firewall, new router)? Try power cycling the camera to force the modem/router to recognize it.

Viewer Troubleshooting

Clear Your Cache
If your camera is online but you don't see an updated image, press Control-F5 to clear your browser's cache.

How do I install the camera?
Attach the mounting bracket to the camera and install the camera on your pole or wall using the included brackets. Plug the camera into 120V AC power. Wait 5 minutes, then position the camera using the preview web page listed on your intallation instructions. Lock the focus, then call iBEAM at 1.800.403.0688 to make your camera live.

Can I zoom the camera?
You can adjust the zoom by turning the lens ring.

I need to relocate my camera. What should I do?
Call iBEAM at 1.800.403.0688 to have your camera placed in setup mode.

How do I install the camera?
Remove the packing material, then install the camera on your pole or wall using the included brackets. Plug the camera into 120V AC power and your Internet connection. Then call iBEAM at 1.800.403.0688 to set your archive view and make your camera live.

I need to relocate my camera. What should I do?
Call iBEAM at 1.800.403.0688 when your camera is at the new location to set a new archive view.

What do I need to do see the live video?
Live video can be viewed using Internet Explorer. You will need to install an Active-X plug-in (watch for a yellow bar at the top of your browser window). If you have trouble, verify that your network administrator has not blocked Active-X controls.

How do I remote-control the camera?
Click the control icon in the live viewing window, move the camera up and down, left and right, and zoom using the controls. The "Preset" button lets you move quickly to predetermined coordinates.

How do I install the camera?
Remove the packing material, then install the camera on your pole or wall using the included brackets. Plug the camera into 120V AC power and your Internet connection. Then call iBEAM at 1.800.403.0688 to make your camera live.

I need to relocate my camera. What should I do?
Call iBEAM at 1.800.403.0688 when your camera is at the new location to confirm the new view.

What do I need to do see the live video?
Live video can be viewed using Internet Explorer. You will need to install an Active-X plug-in (watch for a yellow bar at the top of your browser window). If you have trouble, verify that your network administrator has not blocked Active-X controls.

What do I need to do see the recorded video?
Remove the camera's video hard drive and connect it to your PC's USB port. Use the provided software to download, view and save the recorded video to your computer.